Terms & Conditions

These Terms and Conditions govern your use of the Kala Nakara website and the watch repair services offered by our studio in Bang Rak, Bangkok. By submitting an enquiry or bringing a watch to us for service, you agree to the terms outlined below.

1. Definitions

"We", "Us", and "Our" refer to Kala Nakara. "Service" refers to any watch repair, check, or related work we provide. "You" and "Client" refer to any individual who engages our services or uses this website.

2. Acceptance of Terms

By using our website or engaging our services, you confirm that you are at least 18 years of age and have the authority to agree to these terms on behalf of yourself or the watch owner.

3. Service Description

Kala Nakara provides watch repair and maintenance services, including the Quick Care Check, Considered Service, and Full Study Overhaul, as described on our Solutions page. Services are performed at our studio in Bangkok, Thailand.

4. Client Responsibilities

You agree to provide accurate contact information and a reasonably honest account of your watch's history and condition when known. We ask that watches be collected within a reasonable time of completion to avoid storage concerns.

5. Service-Specific Terms

Prior to any service beyond an initial check, we will share our findings and an estimated scope of work. Work proceeds only once you have indicated agreement. Where additional issues are discovered mid-service, we will pause to discuss them with you before continuing.

6. Payment Terms

Pricing for each service tier is published on our Solutions page in Thai Baht (฿). Payment is due upon collection of your watch, unless otherwise agreed. We do not offer refunds once service work has been completed, though we welcome discussion if you have concerns about the outcome.

7. Disclaimers

While every watch is handled with considered care, mechanical timepieces are complex, and we cannot promise a specific outcome for pieces in advanced states of wear or age. We will always share an honest assessment before proceeding with work.

8. Limitation of Liability

Our liability for any claim arising from our services is limited to the value paid for the specific service in question. We are not responsible for pre-existing conditions not disclosed to us prior to service.

9. Termination

Either party may withdraw from an agreed service prior to work commencing. Once work has begun, withdrawal may be subject to a reasonable charge for time and materials already committed.

10. Dispute Resolution

These terms are governed by the laws of Thailand. Any disputes arising from our services will first be addressed through direct, informal discussion between the parties, and if unresolved, referred to the appropriate courts of Thailand.

11. Changes to Terms

We may update these terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.