Privacy Policy

Kala Nakara treats the personal information entrusted to us with the same care we give the watches on our bench. This policy explains, in plain terms, what information we collect, why, and how it is protected. It applies to visitors of our website and to clients who contact us regarding watch repair services in Bangkok, Thailand.

1. Information We Collect

When you reach out through our enquiry form, we may collect your name, email address, phone number, and any details you choose to share about your watch or request. We also use limited analytics cookies, described in our Cookie Policy, to understand how our pages are used.

We collect this information directly from you, through the contact form on our website, or through direct correspondence by phone or email.

2. How We Use Your Information

Your information is used to respond to enquiries, arrange and manage watch repair services, and communicate about the status of your watch. We do not use your details for purposes unrelated to these activities without your separate consent.

Where you have agreed to receive updates from us, we may occasionally share relevant information about our studio. You may withdraw this consent at any time.

3. Data Retention

We retain client and service records for as long as reasonably needed to provide our services and meet our legal obligations in Thailand, typically no longer than five years following your last enquiry or service, unless a longer period is required by law.

4. Data Protection Measures

We take reasonable, considered steps to protect the information you share with us, including secure storage practices and limited internal access to client records. While no method of transmission or storage can be described as completely without risk, we work to keep your information secure.

5. Cookies

Our website uses cookies to support essential functions and, with your consent, to understand how our pages are used. Full details, including how to manage your preferences, are available in our Cookie Policy.

6. Your Rights

Under Thailand's Personal Data Protection Act (PDPA), you have the right to access the personal data we hold about you, request correction or deletion, withdraw consent, and lodge a complaint with the Office of the Personal Data Protection Committee if you believe your data has been mishandled.

To exercise any of these rights, please write to us using the contact details below.

7. Third-Party Links

Our website may occasionally reference third-party services. We are not responsible for the privacy practices of websites outside our own, and we encourage you to review their policies separately.

8. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors.

9. Changes to This Policy

Should this policy be updated, the revised version will be posted here with an updated date. We encourage you to review this page occasionally.